Privacy Policy Last updated: 01/05/2018

This privacy policy tells you about the information we collect from you when you use our website. In collecting this information, we are acting as a data controller and, by law, we are required to provide you with information about us, about why and how we use your data, and about the rights you have over your data.

Who are we?

We are Funnel8 Ltd. Our address is 375 Eaton Road, Liverpool, L12 2AH. You can contact us by post at the above address, by email at info@funnel8.com or by telephone on 0844 884 4874. We are not required to have a data protection officer, so any enquiries about our use of your personal data should be addressed to the contact details above.

OR

The contact details of our Data Protection Officer are:
info@funnel8.com, 375 Eaton Road Liverpool L12 2AH, 0844 884 4874

How we use your information

When you submit an enquiry via our website

When you submit an enquiry via our website, we ask you for your name, contact telephone number and email address. We may also ask for information relating to your business such as company name and size.

We use this information to respond to your query, including providing you with any requested information about our products and services. We may also email you several times after your enquiry in order to follow up on your interest and ensure that we have answered your it to your satisfaction. We will do this based on our legitimate interest in providing accurate information prior to a sale.

Your enquiry is stored and processed using proprietary technology and is only ever shared with the controller.

We do not use the information you provide to make any automated decisions that might affect you.

We keep enquiry emails for three years, after which they are deleted. CRM records are also kept for three years after the last contact with you.

When you make a consent-based sign up on our website

When you make a consent-based sign up on our website, we ask you for your name and email address.

We use this information to respond to your query, including providing you with any requested information about our products and services. We may also email you several times after your enquiry in order to follow up on your interest and ensure that we have answered your it to your satisfaction. We will do this based on our legitimate interest in providing accurate information prior to a sale.

Your enquiry is stored and processed using proprietary technology and is only ever shared with the controller.

We do not use the information you provide to make any automated decisions that might affect you.

We keep enquiry emails for three years, after which they are deleted. CRM records are also kept for three years after the last contact with you.

When you download a document such as a Whitepaper from our website

When you download a Whitepaper from our website, we ask you for your email address only.

We use this information to respond to your query, including providing you with any requested information about our products and services. We may also email you several times after your enquiry in order to follow up on your interest and ensure that we have answered your it to your satisfaction. We will do this based on our legitimate interest in providing accurate information prior to a sale.

Your enquiry is stored and processed using proprietary technology and is only ever shared with the controller.

We do not use the information you provide to make any automated decisions that might affect you.

We keep enquiry emails for three years, after which they are deleted. CRM records are also kept for three years after the last contact with you.

Your rights as a data subject

By law, you can ask us what information we hold about you, and you can ask us to correct it if it is inaccurate. If we have asked for your consent to process your personal data, you may withdraw that consent at any time.

If we are processing your personal data for reasons of consent or to fulfil a contract, you can ask us to give you a copy of the information in a machine-readable format so that you can transfer it to another provider.

If we are processing your personal data for reasons of consent or legitimate interest, you can request that your data be erased.

You have the right to ask us to stop using your information for a period of time if you believe we are not doing so lawfully.

Finally, in some circumstances you can ask us not to reach decisions affecting you using automated processing or profiling.

To submit a request regarding your personal data by email, post or telephone, please use the contact information provided above in the Who Are We section of this policy.

Your right to complain

If you have a complaint about our use of your information, we would prefer you to contact us directly in the first instance so that we can address your complaint. However, you can also contact the Information Commissioner’s Office via their website at www.ico.org.uk/concerns or write to them at:

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Updates to this privacy policy

We regularly review and, if appropriate, update this privacy policy from time to time, and as our services and use of personal data evolves. If we want to make use of your personal data in a way that we haven’t previously identified, we will contact you to provide information about this and, if necessary, to ask for your consent.

We will update the version number and date of this document each time it is changed.